Executive Summary

The travel management industry is undergoing an evolution so rapid that the manner in which travel services are provided is changing dramatically. More fundamental changes have occurred in this industry during the past five years than in the previous twenty-five.

From sweeping economic changes in commission payments that have created cost centers where companies previously ran profit centers; to new trends in supplier consolidation that require aggressive and innovative purchasing techniques. Added to this, advanced technologies designed to limit human intervention where and when it adds limited value; and finally, to the internet, which has opened up new channels of information and distribution and put the purchasing power in the palm of the buyer.

With these changes also come opportunities. These developments are occurring in the travel
industry during a time when experts claim that a company’s Travel and Entertainment (T&E)
expense is their second largest controllable expense, directly behind payroll and benefits.

This necessary, but rapidly accelerating, expenditure has caught the attention of TMS senior management and has motivated us to seek alternative ways to reduce expenses without the sacrifice of quality service.

Our strengths are

• A truly Travel Management Company.
• Benchmark to evaluate performance against marketplace.
• Proven Account Management Program through high caliber professionals.
• Structured Implement Plan to provide smooth transition to new suppliers.
• Strategic Supplier Negotiations result in ‘Real Added Value’ for the client.
• TMS have Expert in every aspect of the travel industry.

Our People

TMS is represented by its

Chief Executive Officer                              Osama Sh. Al Otaibi

Finance Manager                                        Fadai Saba

Corporate Account Manager                       Ala Shalabi

Ticketing & Sales Manager                             Dina Alobaidi

Ticketing & Reservation Supervisor       Abdelhaleem Attiah

Mission Statement

Constant dissatisfaction with way things are is ultimately the driving forceBehind consistence success and being best of the best “Osama”

Travel Management Services – TMS

TMS is an IATA approved full brokerage Travel Management Company in Jordan catering to the travel needs of major multinational corporations, prominent local Jordan firms as well as an exclusive list of individual clients. Our diverse list of clients clearly reflects our superior knowledge and understanding of providing travel services to different segments of the market. Our list of clients also reflects our ability to service the complete range of market segments such as corporate mobilization and vacation travel.

TMS is able to handle every aspect of travel: whether it is airline ticketing, hotel reservations, car rentals, emergency travel services, corporate travel management, or cargo services. In our day to day work environment, our goal is to operate all contracts with integrity, hard work and creativity.

Our Corporate Structure

We ensure at all times that lines of authority are clear and that any potential issues are resolved immediately to avoid any operational difficulties. At each level of authority, our staff understands that their first mission is to provide service to the customer, efficiently and economically. When hiring, we place a great deal of emphasis on the candidate’s customer service skills, in addition to the required technical skills.

Office – Hours of Operation

TMS is operational 5 days a week, Sunday through Thursday from 09:00 to 16:00. However,
we understand that travel requirements may change at times, and we can provide complete travel
assistance as necessary through our 24 hour service. Customers can also access us through our
e-mail address [email protected] & [email protected]

Facilities

 We have the personnel, equipment, materials, supervision & other related services necessary to
perform the travel management services of corporate in Jordan and the region. We understand
that the travel arrangements will vary to include business travel, leisure and emergency travel.

Ticket Delivery

 TMS can deliver travel documents to your home or office within JORDAN borders.

After Hours Service

After hours and on weekends and holidays, if the traveler needs a simple schedule adjustment,

TMS 24 hour support will be available to provide assistance quickly and efficiently
by calling +962 79 5555 646  

Leisure Services

 To maintain our high level of service for business travel, our agents will provide leisure travel services  to  travelers  ranging  from  simple  extensions  of  business  trip  requirements  to comprehensive tailor-made package tours. Agents will ensure that your company travel policy is abided by at all times.

Special Corporate Rates on Hotel & Car Rental – As a wholesaler to the travel industry

 TMS Holidays has access to a global network of travel related services.

• Hotels Apartments
• Transfers
• Car Hire & Limousine Services
• Tours
• Visa formalities (currently to UAE only)

Cargo

TMS is willing to provide:

    Air / Ocean Freight – Import/Export

   Packing & Storage

   Transportation – Local/International

   Customs Clearance & Brokerage

   Dangerous Goods & Human Remains

   Door-to-door & Courier Services

In Conclusion

TMS is the market leader in the provision of comprehensive travel solutions to individuals, businesses and travel trade partners. Our past successes and rapid growth are testament to our industry knowledge, dedication and commitment to succeed.

Travel is our business and our only business giving us an enhanced focus, stronger trade relationships and unrivalled experience. That, coupled with our ability to think outside the box and to approach the industry from a unique perspective, is what sets us apart.

As your travel management partner we will work side by side with you to identify and address all your needs, creating solutions that will ensure a smooth transition and provide premium quality and return for the duration of our relationship.